We understand that sometimes things don’t work out as expected, which is why we offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, in its original packaging, and you’ll also need to provide proof of purchase or a receipt.
If you would like to start a return, please contact us through our Whatsapp number: +20 155 557 3177, and we will send you a return shipping label along with instructions on how and where to send your package. It’s important to note that we cannot accept items that are sent back to us without prior approval or a return request.
If you have any questions or concerns about your return, please do not hesitate to contact us through our Whatsapp number: +20 155 557 3177. However, please keep in mind that any orders returned will be subject to shipping fees.
In case you receive a defective, damaged, or incorrect item, we request that you inspect it immediately upon reception and contact us right away so that we can address the issue and make it right. There are certain types of items that cannot be returned, such as custom products (including special orders or personalized items like custom printed items).
If you have any questions or concerns about your specific item, please feel free to contact us. However, we regret to inform you that we cannot accept returns on sale items or gift cards. If you would like to exchange your item, the easiest way to do so is by returning the item you have and making a separate purchase for the new item.
Once we receive and inspect your return, we will notify you and let you know if your refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. However, please note that it may take some time for your bank or credit card company to process and post the refund.
